| 1. | Julie Freestone, Janet Brusse, "Telemarketing Basics: A Practical Guide For Professional Results", 1989 |
|---|---|
| 2. | Stephan Schiffman, "Stephan Schiffman's Telemarketing", 1992 |
| 3. | Ann Basye, "Opportunities in Telemarketing Careers", 1994 |
| 4. | Extra Income Magazine National Business Library, "Start Your Own Telemarketing Business", 1990 |
| 5. | Wayne Ford, "Telemarketing Management for Business", 1987 |
| 6. | Jan Bone, "Opportunities in Telecommunications Careers", 1989 |
| 7. | Linda Richardson, "Selling By Phone: How to reach and sell customers in the nineties", 1992 |
| 8. | Richard L. Bencin, Donald J. Jonovic, "Encyclopedia of Telemarketing", 1989 |
| 9. | Bob Stone, "Successful Direct Marketing Methods", Fifth edition, 1994 |
| 10. | Mark S. Bacon, "Do-It-Yourself Direct Marketing: Secrets for Small Business", 1992 |
| 11. | Freeman F. Gosden, Jr., "Direct Marketing Success", 1985 |
| 12. | Bob Stone, John Wyman, "Successful Telemarketing", 1992 |
| 13. | Lawrence Strauss, "Electronic Marketing: Emerging TV and Computer Channels for Interactive Home Shopping", 1983 |
| 14. | Martin D. Shafiroff, Robert L. Shook, "Successful Telephone Selling in the '90s", 1990 |
| 15. | Michael E. Blimes, Ron Sproat, "More Dialing, More Dollars: 12 Steps to Successful Telemarketing", 1985 |
| 16. | Murray Roman, "Telemarketing Campaigns That Work", 1983 |
| 17. | Stephan Schiffman, "Cold Calling Techniques (That Really Work!) ", 1987 |
| 18. | Carla B. Furlong, "Marketing for Keeps", 1993 |
| 19. | Jay Conrad Levinson, "Guerrilla Marketing Attack", 1989 |
| 20. | Ian B. Rosengarten, "How to Market Your Business", 1993 |
| 21. | Charles D. Brennan, Jr. "Sales Questions That Close The Sale", 1994 |
| 22. | Carol Vipperman, "Professional Selling: A Woman's Guide", 1990 |
| 23. | Vince Pesce, "A Complete Manual of Professional Selling", 1989 |
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